What it does is that it kills Rogue proccess and then does a scan for registry hijacks.
Other cleanup tools like HiJackThis and PC Decrapifier to remove unwanted programs like toolbars and other adware. I don't know how helpful it is now, but here it is for someone. Working in a technical service center, probably not surprising to anyone, but malware is a primarily the issue. Hell, even if they don't have a server, a system state restore is pretty effective and wiping out malware at least as effectively as scanning, provided you detect the malware early enough. I think even Google Apps works through IMAP, so backing up their mail pre-load would still not be necessary as long as they aren't chock-full of PSTs. Most of what I just listed can be done with a single Windows Server and a hosted Exchange (like Office 365) service. WSUS significantly speeds up the patching process, and if you've got them on volume licensing, you can even automate the Office install the first time the PC logs on to their network. Mapped drives and printers should be getting handled via Group Policy (in the name of both 'least amount of technician time invested,' and 'enforced consistency').
How many business-critical applications do they have outside of Office? Most applications only need to be installed and lightly-configured, and even something that's user config-heavy like AutoCAD frequently supports exporting and re-importing user settings making redeploying that relatively painless. If they've got a reasonable infrastructure, you don't need the standard image to cut that 5 hour reload entirely in half (if not more).Īll user data should be getting stored on the server, so backing up the workstation pre-reload should be almost a no-go, aside from some application settings. Sounds like if they are paying hourly they are a break/fix customer.
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